Forward 4 Physiotherapy (“we”, “us”, “our”) respects your privacy and is committed to protecting personal and health information in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and applicable health privacy legislation. This policy explains how we collect, use, store, and disclose your personal information via https://forward4physiotherapy.com.au/ (“Website”) and in the provision of physiotherapy and allied health services.
1. About Us
Forward 4 Physiotherapy is an Australian physiotherapy practice providing clinical assessments, treatments, and allied health services to patients.
2. Personal Information We Collect
We may collect the following personal and health information: Name, date of birth, gender Contact information (email, phone, residential address) Emergency contact details Health history, clinical assessments, treatment notes, and reports Medicare, private health fund, or insurance details Appointment and service booking details Billing and payment information Website usage information (IP address, browser type, device type)
3. How We Collect Information
We collect personal and health information through: Patient intake and consent forms Online bookings and enquiries Communication via phone, email, or in person Website usage, cookies, and analytics
4. How We Use Personal Information We use your information to: Provide physiotherapy and allied health services Assess, diagnose, and develop treatment plans Communicate with patients, carers, and healthcare providers Process payments, Medicare claims, and insurance claims Maintain patient records and comply with regulatory requirements Improve our services and Website functionality
5. Disclosure of Information
We may disclose personal and health information to: Treating practitioners and allied health providers Referring doctors and specialists Medicare, private health insurers, or funding bodies IT, cloud storage, and practice management providers Regulatory or government authorities as required by law We do not sell or rent your personal or health information to third parties.
6. Overseas Disclosure
Some IT or cloud service providers may store data outside Australia. Where this occurs, we ensure overseas recipients comply with privacy standards consistent with Australian law.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, or unauthorised access, including secure storage, access controls, and staff confidentiality obligations.
8. Access and Correction
You may request access to or correction of your personal information by contacting us. Requests are handled in accordance with the APPs and applicable state laws.
9. Cookies and Analytics
We may use cookies or analytics tools to enhance user experience. You may disable cookies in your browser settings; however, this may affect functionality.
10. Marketing Communications
You may opt out of marketing or informational communications at any time via unsubscribe options or by contacting us.
11. GDPR (International Users)
If you access our Website from outside Australia, including the EU, you may have additional rights under GDPR, including access, correction, and deletion of your personal data.
12. Complaints
If you believe your privacy has been breached, contact us. We will investigate promptly. Unresolved complaints may be directed to the Office of the Australian Information Commissioner (OAIC).
13. Contact Details
Forward 4 Physiotherapy
Website: https://forward4physiotherapy.com.au/
Email: info@forward4physiotherapy.com.au
